By Eduardo / June 26, 2020 / 0 Comments
A. Purpose To provide the steps to download and launch Secure Remote Worker (SRW) Validation Tool onto any Windows computer (whether it is BYOD or TTEC provided). B. Download and launch SRW Validation Tool Click on the Thinscale Vaidation Tool...
By Eduardo / July 3, 2020 / 0 Comments
Purpose Guide you through basic changes necessary to get your home network ready to work with our Secure Remote Worker environment. It will guide you through potential changes to your network configuration, personal VPN software and software firewalls. Secure Remote...
By Eduardo / July 13, 2020 / 0 Comments
TTEC Secure Remote Worker requires that your PC be fully patched with the latest Windows security updates and bug fixes, hereafter referred to as "required updates". Windows 10 offers a number of choices for when and how to obtain the...
By Eduardo / July 14, 2020 / 0 Comments
Get SRW Installation File (Client Specific) Open the a browser (Edge, Firefox or Chrome) and supply the link you were provided with [Link will be provided for your project]. Paste the provided link into the Address Bar and press the...
By Eduardo / July 15, 2020 / 0 Comments
TTEC uses PingID as our multi-factor authentication partner. During your TCI, we will utilize PindID to fully setup the Secure Remote Worker environment. It's a 3-step process. To do prior to your TCI: a. Install the PingID app on your...
By Eduardo / April 28, 2020 / 0 Comments
This article will help you to better understand how to timestamp at the beginning and end of your work shift using the Kronos Gating App. Doing Our Best to Make Timestamping Even Easier TTEC continues to ensure that you receive...
By Eduardo / April 27, 2020 / 0 Comments
Purpose To provide instructions to remote agents on creating tickets using the Log In Log Out (LILO) self-service ticket creation system. LILO is used when agents self-resolve an issue in less than 30 minutes of downtime. Self-resolve issue instances may...
Rapid Readiness Test0
Tech Check-in (TCI) FAQ0
What to do before my first day with TTEC0
Employee Readiness Test0
Employee Readiness Test for Secure Remote Work (SRW)0
TTEC-approved storage devices and where to secure them0
How to assemble the SSD drive and the adapter
Pidgin Configuration – Migration0
Pidgin, remove avatar picture (buddy icon)1
Pidgin, how to install and configure0
Pidgin, how to launch and login0
Pidgin, how to search for buddies0
Install all required WorkBooth applications0
Removing installed WorkBooth components0
How to Log into Humanify0
Install and Configure CXone Softphone0
Install/update SIP phone
June 26, 2020
System Validation ToolJuly 3, 2020
Secure Remote Worker – Get your network readyJuly 13, 2020
Windows 10 update settingsJuly 14, 2020
Installation of Secure Remote Worker (SRW) ClientJuly 14, 2020
PingID – App OnlyJuly 15, 2020
PingID – RegistrationApril 28, 2020
Using the Kronos Gating App: Daily ProceduresApril 27, 2020
Remote Agent LILO TrackingApril 27, 2020
How to set the boost for MicrophoneFebruary 28, 2020