Requirements – @Home Workbooth

Thank you for your interest in TTEC at home

To ensure your success, please review these requirements:

  1. Make sure you are using a Windows-based PC computer as TTEC systems do not support Mac.
  2. Review the PC requirements below to ensure your computer meets the minimum requirements.
  3. For further information, watch the video below.


Your equipment must meet the minimum requirements to pass our Initial System Assessment and work correctly with Workbooth. If you do not pass, our technical group will attempt to recommend solutions. However, you may need to purchase additional equipment. If so, the purchase will be your responsibility. If you have general questions, please visit the Applicants FAQ.
 

PC Requirements


Hardware

Minimum Requirements to pass ISA (Initial System Assesment):


Component SSD Minimum Requirements SRW Minimum Requirements Recommended
Computer Type
  • Intel or AMD PC
  • NOT MAC or TABLET

  • Intel or AMD PC
  • NOT MAC or TABLET

  • Intel or AMD PC
  • NOT MAC or TABLET

RAM
  • 6.0 GB installed memory
  • 4.0 GB available/usable
    (x64 supported only)

  • 6.0 GB installed memory
  • 4.0 GB available/usable

  • 8.0 GB installed memory
  • 7.2 GB available/usable

Processor Speed
  • CPU cores: 2  with a speed of 2.0 GHz
  • Or CPU cores: 4 with a speed of 1.6 GHz

  • CPU cores: 2  with a speed of 1.6 GHz

  • 3.0 GHz
  • CPU cores: 4

Logical Processor Cores

Hard Drive

  • 5 GB free on C: drive for Secure Remote Worker & applications

  • 30 GB free on C: drive for Workbooth applications
  • SSD or hybrid SSD drive
USB Ports
  • 3 free or
  • 2 (ONLY if the USB ports are on separate sides, NOT next to each other on the same side of the computer)

Refer to this article on how to identify USB ports

  • 1 free for a USB headset. Only under the assumption that keyboard & mouse are already in use on other available USB ports

Refer to this article on how to identify USB ports

Monitor
  • Supporting a resolution of 1024 x 768, with a 32-bit display adapter

  • Supporting a resolution of 1024 x 768, with a 32-bit display adapter

  • 20-22 inches or larger
    • Supporting a resolution of 1920 x 1080, with a 32-bit display adapter

Dual Monitors
  • Not supported

  • Dual monitors supported as long as Internet connection speed is medium or high per thresholds below

  • Dual monitors supported as long as Internet connection speed is medium or high per thresholds below
  • No TV equipment supported as second monitor
  • No USB video adapters supported

Sound Options:
  • Standard full duplex on-board sound system
  • VoIP USB Headset that supports Skype and/or Cisco – USB 2.0

Options:
  • Standard full duplex on-board sound system
  • VoIP USB Headset that supports Skype and/or Cisco – USB 2.0

Options:
  • VoIP Business class USB Headset. USB 3.0 that supports Skype and/or Cisco

Ethernet Port
  • Built-in ethernet connection
  • External USB or other external type ports not supported

  • Built-in ethernet connection
  • External USB or other external type ports not supported

  • Built-in ethernet connection
  • External USB or other external type ports not supported

BIOS
  • UEFI support required

  • UEFI not required

  • UEFI support required

Headsets

If a headset is required by a project, any USB headset that works in Windows should work with Workbooth.

Some considerations when selecting a wired headset:

  • Comfort – You may have to wear this headset all day
  • Mute ButtonWorkbooth provides a mute button on the phone
  • Volume Control Buttons – Workbooth provides volume control on the phone
Important: At this time we only support and troubleshoot wired USB devices. If you are using non-supported devices, any related technical issues will be considered non-compensate time.

SSD Drive

Once you are hired your will be required to purchase a TTEC-approved SSD and USB adaptor (preferred).

You may find a link to the TTEC-approved storage devices here: TTEC-approved storage devices and where to secure them.

Supported Operating Systems

Your PC hardware must support the minimum requirements specified by your Operating System.
All supported Windows Operating Systems must be Genuine and Licensed copies with the latest Service Pack, patches and updates installed;

  • Windows 10 x64 (Home/Pro/Enterprise ) * Preferred

 

Unsupported Operating Systems

  • Windows Preview/Education (any version)
  • Windows 1.01 – 3.51
  • Windows 95, 98, 2000, 2003
  • Windows ME, Vista, XP
  • Windows 7
  • Windows 8
  • Windows 8.1 x86 (32-bits)
  • Windows 8.1 x64
  • Windows 10 x86 (32-bits)
  • Windows 10 Insider Preview
  • Windows 10 Home/Pro in S Mode

 

Additionally, any operating system other than Microsoft Windows for PC is completely unsupported;

  • Windows Mobile (any version)
  • Chrome OS
  • Android (any version)
  • iOS (any version)
  • Linux (any version)
  • OSX (any version)
  • Unix (any version)
  • etc…

 

Security


Supported Antispyware / Antivirus

Applicants need to have one of the following Antivirus / Antispyware software loaded on their PC:

For Windows 10:

  • Windows Defender

Also note:

  • The above list is subject to change due to unforeseen vendor Antivirus / Antispyware updates
  • All virus / spyware definitions must be no older than 7 days
  • Only 1 Antivirus / Antispyware should be installed and enabled on the PC at a time

 

Firewall

Applicants need to have the following Firewall software enabled on their PC:

Software


Malware

Applicants must ensure that no Malware is installed or running on their PC.
See Scan for Malware section for instructions and suggestions for detecting and removing Malware.
Malware can include:

  • Viruses
  • Worms
  • Trojan horses
  • Rootkits
  • Keyloggers
  • Spyware
  • Adware

For more information on Malware, see our Documentation.

Unsupported Software

Virtualization Software

TTEC does not allow users to run Workbooth within a virtual machine, and will notify users if they fail to meet this requirement.
All users must ensure that they are not running any virtualization software before starting the Workbooth, including;

  • Parallels
  • Oracle VM
  • QEMU
  • VirtualBox
  • Virtual PC
  • Xen
  • INTEGRITY
  • VMWare (VMWare Viewer is required)
  • etc…

Device Encryption

TTEC does not support computers with encryption, such as:

  • BitLocker Drive Encryption

 

Supported Web Browsers

 

  • Microsoft Internet Explorer® 11.x (Windows 10)

 

Unsupported Web Browsers

 

  • Microsoft Internet Explorer 4.x – 10.x
  • Microsoft Edge Browser

 

Internet Connection Requirements


Supported Connection Types

 

  • Hard wired (ethernet)
  • Broadband connections:
    • DSL (aDSL,sDSL,vDSL,DryLoop)
    • Fiber (FTTN/FTTLA,FTTC/FTTK,FTTE/FTTZ,FTTP,FTTH,FTTD)
    • Cable

     

    Unauthorized Connection Types

     

    • BPL (Broadband over Power Line)
    • PoE (Power over ethernet)
    • Dial-Up (Phone and Modem, PSTN)
    • Wireless (Wi-Fi)
    • Broadband Wireless connections:
      • Satellite
      • Microwave, Radio, WiMAX (line of sight)
      • 3G, 4G, LTE (cellular)

     

    Connection Speed

    Your download and upload connection speed must comply with the requirements below to be eligible for projects with TeleTech@Home

    Connection Speed Download (Mbps) Upload (Mbps) Technically Compatible Projects
    High 30 and above 3 and above Eligible for all current projects with TeleTech@Home
    Medium 15 up to 29 1.5 up to 2.9 Eligible for most projects with TeleTech@Home, but currently not compatible for projects requiring a high connection speed.
    Low 5 up to 14 1 up to 1.4 Eligible for projects that require low speed, but currently not compatible for projects requiring a medium or high connection speed.
    Failed < 5 < 1 Not Technically compatible for any programs.

     

    Stability

    In order to work from home, your internet service must be 99.99% stable. In addition, we also have the following requirements for latency and packet loss:

    • Network Latency: 120ms when testing to a Denver, CO server is the maximum allowable latency. Faster is obviously better. If the fastest you can get is 120ms, consider upgrading your connection
    • Packet Loss: Maximum allowable packet loss is 0%

     

    Telephone Service Requirements


    No telephone service is required for most projects (TeleTech utilizes your internet for internal VoIP).

    If a project requires a phone service the agent will be informed upon hiring.
    VoIP telephony (Skype, Vonage, magicJack, etc) is completely UNSUPPORTED.
    Additionally the phone service must meet the following requirements;

    1. POTS/PSTN/Landline (Plain Old Telephone Service)
      1. All telephone service features disabled:
        • Call Waiting
        • Call Forwarding
        • Voice Mail
        • Call Blocking
        • Anonymous Call Blocking
        • etc.
      2. If used with DSL (aDSL, sDSL, vDSL):
        • Use an RJ11 splitter to split off the phone line BEFORE the modem
        • Use a DSL Filter (microfilter) on the phone line AFTER the splitter
        • Use an additional phone line if technical issues arise
    2. Cable Digital Phone Service
      1. All telephone service features disabled:
        • Call Waiting
        • Call Forwarding
        • Voice Mail
        • Call Blocking
        • Anonymous Call Blocking
        • etc.

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