Global Protect connectivity issues

  1. Click the GlobalProtect tile.
  2. GlobalProtect starts up. Based on your preference, it sends you a verification code to your phone – either by a direct call or text message.

    ► For direct calls:

    • Answer the phone.
    • You receive a code via the automated voice system.
    • When prompted, press the hashtag (#) key to receive your code.
    • On the Enter code window, type the code you received and then, click the Verify button.

     

    ► For text messages:

    • Open the message.
    • On the Enter code window, type the code you received and then, click the Verify button.

    NOTE: Verification codes expire every 30 seconds. Be prepared to enter your code immediately.

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  3. The VPN establishes a connection. You should check that you are connected. To confirm you are connected, click the GlobalProtect tile again. If you see Connected on the display, you successfully logged in.190814-02gpissuevpn
    • If it is failing to connect, try signing out of TT2Go and signing back into TT2Go and reconnect Global Protect. Do not reboot the computer!
    • If the issue persists, try rebooting and relaunch Global Protect. Contact ASD if the issue is not solved.

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