How to Go to Work in Worbooth 3.0

Accessing the Go to Work Application


To begin each work day, you start your computer and log in using your TTEC credentials.

Before performing any work-related tasks, you must first punch in to begin your work day.

This ensures TTEC pays you for all worktime-qualifying tasks required for you to perform your job.

 

Click on the Go to Work tile.
200224-01gtw3_0

 

Go to Work


The Go to Work application gives you access to TTEC systems required for timekeeping, checking your schedule, and receiving online technical support.
200224-02gtw3_0

The application has three options:


Option Description
Start/End Shift Provides you a direct link to the Kronos Gating app to timestamp before performing any work-related activities.
Workforce Optimization (WFO) Provides you a direct link to the WFO tool, which you may use outside of your scheduled shift but remains unpaid.
Technical Provides you a direct link to the Request Assistance so you can chat with a service desk technican to troubleshoot technical issues; you must still contact the Service Desk after logging in to WorkBooth.
NOTE:
Operations leadership will review the technical issue to determine if the time spent troubleshooting should be paid time.

Kronos


Kronos is TTEC’s timekeeping system. When you click Go to Work’s Start/End Shift button, you are directed to the Kronos Gating interface. This app recognizes your credentials, simplifying your timestamping experience.


NOTE: If your Kronos Status displays In, proceed with timestamping. If it displays an error message, please ensure you have completed the Global Protect VPN connection steps. If the issue persists, please contact the Service Desk to troubleshoot the error.

WARNING: Only click a timestamp button one time. It may take up to one minute for your status to change in Kronos. Multiple clicks within the same minute will record an incorrect punch.

200224-03gtw3_0

The Kronos Gating menu has five buttons. At the beginning of and throughout your shift, you use each button for different purposes to show productive and non-productive states.


Productive state A state of work in which you are:

• Ready to take care of customers
• Taking care of customers
• Performing after call work

Non-productive state A state of work in which you are:
• In training
• In nesting (if your program has one)
• On break
• Having your mid-shift meal
• In coaching sessions
• In meetings

To punch in for a productive state – at the start of your shift or when returning from a non-productive state, use the Punch In button.


200224-04gtw3_0

To punch in for a non-productive state, use one of the following buttons per the description.


When attending new hire training, including:
• TTEC’s on-boarding program
• Client production training
When attending nesting training, if your client program has one
When attending other non-productive activities, including:
• Up training
• Meetings
• Coaching sessions
When:
• Going on a break
• Having your mid-shift meal
• Ending your shift

NOTE: Do not use the Punch Out button when switching between training and productive states that happen outside of breaks and meals. Simply punch in from one active state to another.

Use the example shift schedule below to better understand how this works.
Take note of the 12:00 PM – 1:00 PM time block. There are no out punches between states.


Time Activity Button
10:00 AM Start your production shift
11:45 AM Take your first break
12:00 PM
Return to production
12:30 PM
Attend a meeting
1:00 PM
Return to production
2:30 PM Have your mid-shift meal
3:00 PM Return to production
5:00 PM Take your second break
5:15 PM Return to production
7:00 PM End your shift

 

To timestamp at the beginning of your shift:

  1. Click the Go to Work tile.
    200224-09gtw3_0
  2. Click the Start/End Shift button.
    200224-10gtw3_0
  3. Based on the activity that starts your day, click the corresponding button.
    200224-11gtw3_0

 

To timestamp at the end of your shift:

  1. Click the Go to Work tile.
  2. Click the Start/End Shift button.
  3. Click the Punch Out button.

Eduardo has written 74 articles