How to Go to Work in Worbooth 3.0

Accessing the Go to Work Application


To begin each work day, you start your computer and log in using your TTEC credentials.

Before performing any work-related tasks, you must first punch in to begin your work day.

This ensures TTEC pays you for all worktime-qualifying tasks required for you to perform your job.

 

Click on the Go to Work tile.

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When you access the Go to Work, the system will display a customized message that corresponds with your timed scenario:

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Scenario Description Message in Kronos Clock Punch Menu
a Accessing when scheduled to work within 15 minutes or less. “WFO indicates that you are scheduled to begin work within 15 minutes. If you are logging in to begin your scheduled shift, please select the ‘Start/End Shift’ option below. If you are not ready to login for your shift, please select an alternate option.”
b Accessing between 16 and 60 minutes before scheduled shift.  “WFO indicates that your shift starts in more than 15 minutes.  Please login closer to your scheduled shift start time or click the option below to indicate your reason for logging in.”
c Accessing more than 60 minutes before scheduled shift. “WFO indicates that your shift starts in more than 60 minutes. Please login closer to your scheduled shift start time or click the option below to indicate your reason for logging in.”
d User has passed the start time to Punch In. “WFO indicates that your shift has already started. If you are logging in to begin your scheduled shift, please select the ‘Start/End Shift’ option below. If you are not ready to login for your shift, please select an alternate option.”
e Accessing after your scheduled shift has ended.  “WFO indicates that your shift has ended for the day. If you are logging in to take calls, please select the ‘Start/End Shift’ option below. If you are not logging in to handle calls, please select an alternate option.”
f Accessing when not scheduled to work. “WFO indicates that you are not scheduled to work. If you believe your schedule in WFO may be incorrect, please click the ‘Start/End Shift’ option. If you are experiencing Technical issues, please click the ‘Technical Support’ option.”
g When the application is failing or having internet issues. “WARNING: Your schedule could not be retrieved. If you experience issues with this application check your internet connection, close this application and try again.”

Using The Kronos Clock Punch Menu


When you click the Start/End Shift button, you are directed to the Kronos Clock Punch menu.
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Punching in/out to begin or end your scheduled shift

Kronos Clock Punch Menu

a. When you click the Start/End Shift button, you are directed to the Kronos login page.

b. Log in using your credentials to access the Kronos Clock Punch menu.

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Punching In to begin or Punching Out to end your scheduled shift

startkronos05b.png To begin your work day, click the In Punch icon.
You are punched in for the start of your shift.
startkronos05c.png To end your scheduled shift, click the Out Punch icon.
You are punched out of your work day.

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c. At this Kronos window, just close the application.
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