Global Protect – Connectivity issues

Follow these steps to ensure you are connected to Global Protect.
These scenarios will help solving issues with:
  • Desktop unavailable (VM doesn’t work or doesn’t open)
  • Connection time out (VM error)

 

A. Disconnect and connect back to Global Protect (VPN)


You should check if you are connected.

  1. To confirm you are connected, click on the Global Protect tile.
  2. You will see it at the bottom right corner of your screen. If it shows connected, click the disconnect button.
  3.  

  4. Then, connect again.

For instructions, read the article:
Global Protect – How to connect.

 

B. Failing to connect


  1. If it is failing to connect, try signing out of TT2Go and signing back into TT2Go.
  2. Ensure that your TT2Go USB drive is preferably connected into a 3.0 USB port.
  3. It’s not necessary to reboot the PC at this point.

For instructions, read the article:
Signing out of TT2Go and signing back into TT2Go.

 

C. The issue persists?


Please try this:

  1. Start power and shutdown; and power cycle your modem (power off, wait and power on).
  2. Log in again.

For instructions, read the article:
Shut down from TT2Go and power cycle modem.

Contact ASD if the issue is not solved.

Eduardo has written 83 articles